At a glance
- Standard shipping: free on every order within the United States, with no minimum.
- Processing: orders are packed and dispatched within 1–2 business days.
- Delivery: 3–5 business days after dispatch.
- Tracking: emailed to you as soon as your parcel leaves us.
- Business days are Monday to Friday, excluding US federal holidays.
1. Where we ship
Shavello ships to residential and business addresses in all 50 US states and the District of Columbia. We do not ship internationally at this time. For PO boxes and APO/FPO/DPO military addresses, please contact us before ordering so we can confirm the carrier options available; some razors and blade refills may need to travel by a specific service.
2. Order processing
Orders are processed within 1–2 business days of order confirmation. Processing includes payment verification, picking, leak-protection sealing of liquids, careful packing of razors and blades, and hand-off to the carrier. Orders placed on weekends or US federal holidays begin processing the next business day.
During launches, seasonal peaks or carrier disruption, processing can take a little longer. If your order will not leave us within the stated window, we will email you with a new estimate.
3. Delivery times
Standard delivery usually takes 3–5 business days after dispatch, so most orders arrive within 4–7 business days of being placed. Delivery estimates come from our carriers and are not guaranteed; weather, carrier volume, remote locations (including Alaska, Hawaii and US territories where available) and incomplete addresses can add time.
4. Shipping costs and sales tax
Standard shipping is free on all US orders. Applicable state and local sales tax is calculated from your delivery address and shown at checkout before you pay. We never add shipping or handling charges after an order is placed.
5. Confirmation and tracking
You will receive an order confirmation email when you place your order and a shipping confirmation with a tracking number when it is dispatched. Tracking can take up to 24 hours to show movement. If you have not received a confirmation, please check your spam folder and then contact us.
6. Address accuracy and changes
Please double-check your name, street address, apartment or suite number, city, state and ZIP code before ordering. We can usually update an address until your order is dispatched, but we cannot redirect a parcel once it is with the carrier.
If a parcel comes back to us because the address was incomplete or incorrect, or because it was refused or unclaimed, we will contact you to re-ship it or refund the product cost.
7. Delays
If we cannot ship your order within the expected time, we will tell you, give you a revised estimate, and let you choose between waiting and cancelling the unshipped items for a full refund.
8. Lost, stolen or damaged parcels
If tracking shows your parcel as delivered but you cannot find it, please check with neighbors, building reception and any safe place first, then contact us within 7 days of the delivery date. If your parcel has not arrived within 10 business days of dispatch, contact us and we will open a trace with the carrier and, if it cannot be found, send a replacement or a refund.
If your order arrives damaged, leaking, incomplete or incorrect, email us within 7 days of delivery with your order number and photos of the item and packaging. Please do not use a product that appears damaged or a razor with a bent head or blade.
9. Returns and questions
Unopened products can be returned within 30 days of delivery. Please read our Returns & Refunds Policy and contact us for return instructions before sending anything back: our business address is not a returns facility.
Shavello
1940 Broadway
Boulder, CO 80302, US
Email: contact@shavello.store
Phone: +1 218 502 7843