Order cancellation

At a glance

Before dispatch: cancel free of charge for a full refund.
After dispatch: the order can no longer be cancelled; return eligible unopened items within 30 days instead.
Refunds: to the original payment method within 5–10 business days.

1. How to cancel an order

Email contact@shavello.store or call +1 218 502 7843 as soon as possible with your order number and the items you want to cancel. Orders usually leave us within 1–2 business days, so the sooner you contact us, the more likely we can stop the shipment. We confirm every cancellation by email.

2. Full and partial cancellations

You can cancel a whole order or individual items in it, as long as they have not yet been dispatched. If you cancel part of a set, the set is cancelled as a whole and you can reorder the items you want separately.

3. Refunds for cancelled orders

If your payment method was charged, we refund the full amount for cancelled items, including any sales tax, to the original payment method. If payment was only authorized and not yet captured, the authorization is released; depending on your bank this may take a few business days to disappear from your account.

4. Orders already dispatched

Once an order has been handed to the carrier we cannot cancel or recall it. When it arrives, you can return eligible unopened items within 30 days of delivery with a free prepaid label under our Returns & Refunds Policy. If you refuse delivery instead, the refund is processed once the parcel is back with us.

5. Cancellations by Shavello

We may cancel an order if a product becomes unavailable, if payment cannot be verified, if an obvious pricing error occurred, or if we suspect fraud. If we do, we tell you by email and refund any amount charged in full.