At a glance
- Return window: 30 days from the date of delivery.
- Condition: unopened, unused and sealed, in the original packaging.
- Return shipping: free. We email you a prepaid return label for eligible returns.
- Refunds: to your original payment method; allow 5–10 business days for the credit to appear.
- Damaged, defective or incorrect items: report within 7 days of delivery for a replacement or full refund.
1. Our 30-day return policy
If you are not completely happy with your purchase, you can return unopened products within 30 days of delivery. To start a return, email contact@shavello.store within that period. The date of your request counts: if you contact us within 30 days, your return is in time even if our reply comes later.
2. Eligibility
Shavello products are personal-care and hygiene items, so for hygiene and safety reasons we can only accept change-of-mind returns of products that are unopened, unused and in their original sealed packaging with labels intact. Opening the outer shipping box is fine.
The following cannot be returned for a change of mind: products that have been opened, used, tested or decanted; razors, blade refills, toothbrushes and grooming tools that have been removed from their sealed packaging; and items returned without a return authorization. This does not affect your rights for damaged, defective or incorrect items (section 6).
Sets: for a full refund of The Shave Set or The Daily Set, return every item in the set unopened. If you would like to return only part of a set, contact us first; the refund for individual items is calculated proportionally from the set price you paid.
3. How to start a return
- Email contact@shavello.store with your name, order number, the items you want to return and, if you like, the reason.
- We reply within 1–2 business days with a return authorization and a prepaid return label.
- Pack the products securely in their original packaging, include your order number, and attach the label.
- Drop the parcel off with the carrier and keep your receipt until your refund is confirmed.
Please do not send returns to our business address in Boulder without an authorization.
4. Return shipping
Return shipping is free for eligible returns within 30 days of delivery when you use the prepaid label we send. If you use your own carrier instead, we cannot reimburse the postage unless agreed in advance. There is no restocking fee.
5. Refunds
We inspect returned items within 3 business days of receiving them and email you the outcome. Approved refunds go to the original payment method: Visa, Mastercard, American Express, Discover, Apple Pay or Google Pay. Depending on your bank or card issuer, allow 5–10 business days for the credit to show on your statement.
The refund covers the price paid for the returned items plus any sales tax charged on them. Standard shipping is free, so nothing is deducted for shipping. If a return is not approved, we will explain why and, where possible, send the items back to you.
6. Damaged, defective or incorrect items
If your order arrives damaged, leaking, defective, incomplete or different from what you ordered, email us within 7 days of delivery with your order number and photos of the product and packaging. We will send a free replacement or a full refund. In many cases we will not need the item back. These remedies apply whether or not the product has been opened. If a product causes irritation, stop using it and contact us; we will review your case individually.
7. Exchanges
We do not process direct exchanges. If you would like a different product, return the unopened item for a refund and place a new order, or contact us and we will gladly help.
8. Order changes and cancellation
Orders that have not yet been dispatched can usually be changed or cancelled with a full refund. See our Order Cancellation Policy for details. Once an order has been handed to the carrier it can no longer be cancelled, but eligible unopened items can be returned under this policy.
9. Your rights and contact
This policy applies to purchases made directly from shavello.store. Nothing in it limits any rights you have under applicable consumer protection law.
Shavello
1940 Broadway
Boulder, CO 80302, US
Email: contact@shavello.store
Phone: +1 218 502 7843