Frequently asked questions.

Choose a product, select Add to bag, then open your bag and continue to checkout. Enter your delivery details and payment, review your order and place it. You will receive a confirmation by email.

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. Payments are processed securely by our payment processor; we never see or store your full card number.

Yes, until it is dispatched. Email contact@shavello.store or call +1 218 502 7843 with your order number as soon as possible. See the Order Cancellation Policy.

Our sets arrive in a ready-to-give box. For a gift note, email contact@shavello.store right after ordering with your order number and message.

To all 50 US states and Washington, D.C. We do not ship internationally at the moment.

Standard shipping is free on every order. We dispatch within 1–2 business days and delivery takes 3–5 business days after that. See the Shipping Policy.

We email you a tracking number as soon as your order is dispatched. Tracking can take up to 24 hours to update.

Unopened, sealed products can be returned within 30 days of delivery with a free prepaid label. Refunds go to your original payment method within 5–10 business days. Read the Returns & Refunds Policy.

For hygiene and safety reasons, razors, blades, toothbrushes and grooming tools can only be returned unopened. If anything arrives damaged or defective, we will always replace or refund it.

We are sorry. Email contact@shavello.store within 7 days of delivery with your order number and a photo, and we will send a replacement or a full refund.

Most of the range is made for everyone. The Petal Body Razor and Glide Shave Oil are designed for legs, underarms and body, and the Keel Safety Razor works for faces and bodies alike.

Keel takes standard double-edge safety razor blades. Five blades are included, and Keel Blade Refills come in packs of 20.

The Petal Body Razor comes with two 5-blade cartridges. Replacement cartridges will be available soon; until then, contact us and we will help.

Yes, we recommend it for all skincare, haircare and body care products. Shavello skincare, haircare, body care and shaving products are cosmetics for external use only. Patch test on a small area of skin 24 hours before first use, avoid contact with eyes, and stop use if irritation occurs. Do not apply to broken or irritated skin. Keep out of reach of children. Razors and grooming tools are sharp: handle with care and store safely. Our products are not intended to diagnose, treat, cure or prevent any disease.

Our formulas are designed without animal-derived ingredients and are not tested on animals. Always check the label of your product for the full ingredient list.

Check the ingredient list and consult your doctor or dermatologist first if you have a skin condition, known allergies, or are pregnant or nursing.

Email contact@shavello.store or call +1 218 502 7843. We reply within 1–2 business days, Monday to Friday, 9 am–5 pm Mountain Time.